Refund policy

Refund Policy

Returns

Damages and Issues: If the item arrives damaged or if you have received the wrong item, please contact us immediately at support@ampedupbeauty.com.

To complete a return, you must meet the following conditions: 1. The product has not been used. 2. Provide timely photos and other evidence. 3. Retain the original packaging. 4. No later than 14 days.

Size, Style, & Color: 

Due to hygiene reasons and the handmade nature of our products, we do not offer returns for such issues. Each of our products is photographed in detail, and there may be slight variations due to the handmade process and lighting conditions. We appreciate your understanding. 

We kindly advise you to thoroughly review your order and choose your size according to our purchasable sizing kits before completing your purchase. We recommend purchasing a sizing kit, then a small quantity of products initially, to confirm the sizing is correct before making a larger purchase.

Manage returns through your customer account here.

Exchanges

Aside from size issues, we currently do not offer any exchange services. For size-related concerns, if you have purchased a product without a sizing kit and guessed the size but find it is not suitable, we will provide a free exchange. However, please note that each customer is allowed only one exchange, and the maximum number of items that can be exchanged is two.

However, you can always contact us for any exchange questions at support@ampedupbeauty.com.

Refund & Cancel

If you need to cancel your order within 24 hours of placing it, please contact us promptly. Refunds will be processed within 5 business days (depending on your payment bank's processing time). Orders cannot be canceled after 24 hours, as your nails are likely already in the production process. If it has been more than 24 hours and we have not yet shipped your order, you can still contact us to discuss cancellation based on the actual situation.